I got a new phone with a new number, did a factory reset on my old phone and lost Google authenticator.

If SMS recovery had not previously been set up, please contact Customer Care by clicking a contact option at the bottom of the article. We recommend making the switch from Google Authenticator to Authy to make the new-phone migration process easier in the future.Dave Johnson has worked as a tech journalist since the days of the Palm Pilot and Windows 95.

You probably still have a slew of other apps and services connected to Google Authenticator—perhaps Dashlane, Slack, Dropbox, Reddit, or others.

I can access my account through my new mobile device (fortunately, I set this up before I did the factory reset on the old phone) and on my home computer, but I can't change any of the settings without the codes, which I don't have. That, in turn, informs your Google Authenticator app how to generate an unlimited number of time-based, one-time passwords.

But unlike the Google Authenticator Authy will sync your 2FA tokens between any device you authorised. Tap “Setup,” and then “Scan a Barcode.” After the scan, you’ll want to enter the one-time code to verify it’s working. Google Authenticator app is not the only second step verification option available to you, and the chances are that even if you don`t have access to the app, you will still be able to log-in using alternative ways.You may try to verify your account with Backup Codes or using Voice or Text message.

Click Change Phone in the Authenticator app section. To access your account, you can If you do not receive an email, you may have a secondary If you still wish to wait for a representative, enter your email address first so we can have your info ready when you call. Enter your email address and press Next.Once you provided your Password and Login you will be asked to type your verification code from the Google Authenticator app. Restore 2-factor authentication using Google Authenticator.

Open Google Authenticator on the new phone and follow the prompts to scan the barcode. Use a backup phone. Case in point: The 2FA settings for Dashlane are found in the desktop app, not the website, while Reddit puts the 2FA controls on the site in the “User Settings” menu, on the “Privacy & Security” tab.Once you find the right controls, disable 2FA for this site. I think this is a great option, not only for setting up Google Authenticator app on new devices but also as a security option in case your phone was lost, stolen or damaged, and this was the only device with Authenticator app installed on it. You'll be asked for something else. *

You'll enter your password.

However, there are two ways to maintain authentication codes on multiple devices at once.First, when you add a site or service to Google Authenticator, you can scan the QR code onto multiple devices at once.

If you're logged into your Google account on your computer you might be able to disable the two-step verification until you can get back your verification key. 2. Whenever you sign in to Google, you'll enter your password as usual. For lost or stolen devices, it is strongly recommended that you change your Master Password once you log in to your account.

Google Authenticator Lost my Phone now what? After you sign in to your Google Account, you can manage your verification methods.If you lose your phone, you can ask your carrier to transfer your phone number to a new phone or SIM card. Be safe and if your phone was stolen or lost, after accessing your account change your password. The website that generates the QR code doesn’t know (or care) that you’ve scanned it.

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