eProcurement can save time and money, while helping to enforce consistent IT standards. Then we would look up the account. The Advocate team now has the ability to analyze and report back on customer conversations, which can help improve how the brand shares information on the website, communicates with customers, and develops products. 73 people found this helpful. Bulletproof is a nutritional and wellness brand with a mission to help people perform better, think faster, and live better.

Helpful. As a result, Advocates are now proactively identifying new opportunities for the team to improve productivity and efficiency with Kustomer.Omnichannel capabilities were also at the top of Bulletproof’s priority list for a new customer care platform. Name * After launching with Kustomer and Amazon Connect and optimizing workflows to push to text and voice channels with a focus on first contact resolution (FCR), Bulletproof customers’ perception of service quality increased 15 points in two months.Kustomer’s native Amazon Connect integration was another key value driver and selection criteria for Bulletproof. 0 Comment Report abuse Permalink Product Details.

Don't believe the bulletproof bullsh!t Texium. I feel duped and uncared for which is supposedly completely against the ethics he supposedly has. These of course won't help us reach a ripe age to mark his cards. Thank you to Bulletproof's great customer service, I will continue ordering from them and have told everyone I know about this story! “So having a support Advocate who can both efficiently handle delivery issues and shift context quickly to have an extended conversation about the benefits of, for example, coconut oil with someone who wants to talk is essential.”Kustomer enabled Bulletproof to streamline its transactional customer support conversations, freeing up more time for high-value activities without expanding Advocate headcount. If you are an existing or potential client and would like to request an account, please We also provide our managed service clients access to our service desk system through a convenient self-service portal. In the aggregate, our handle times are down 50%.We’re getting so much positive feedback — which is not something you traditionally associate with a customer care team — because we’re making it effortless for customers to deliver both positive and negative feedback, and we can now resolve the bad feedback really really quickly.I think the quality of the reporting is going to create orders of magnitude better insight for us and reduce a lot of manual effort.Create better customer experiences with Kustomer IQ These customers want to have an authentic conversation that doesn’t feel rushed and doesn’t feel like a sales pitch. Bulletproof offers products to help people to reach a state of high performance and achieve their full protential, mentally and physically.

April 12, 2016. I want all our conversations to be coming into the same listening system, and I just don’t think anyone outside of the combination of Kustomer and Mobile-friendly support channels make sense because Bulletproof’s customers are shopping on mobile and also because Callahan has learned that mobile voice and text conversations tend to be more efficient to resolve than email.Bulletproof customers have already noticed the difference in care when Kustomer empowers advocates. On the other hand, Advocates must offer high-touch support for customers who are new to a Bulletproof product or category and in a discovery mindset. Bulletproof’s Customer Care Advocates are at the front lines of relationship-building with the brand’s passionate following. We believe in making it easy for our customers to do business. Bulletproof Your Customer Service Policy. We're just an expendable customer base I feel. Bulletproof hosting is a service provided by some domain hosting or web hosting firms that allows their customer considerable leniency in the kinds of material they may upload and distribute. If you are an existing client, you can access these services by clicking below. Although we always prefer to deal with our clients on a personal level, we know our customers also value the convenience of a self-service option that is available 24/7. Bulletproof’s Customer Care Advocates are at the front lines of relationship-building with the brand’s passionate following. Another benefit with Amazon Connect is that, unlike a cost-per-agent or voice license model, Bulletproof only pays for actual call volume.With the integration, the agent telephony experience is simple to use and call data is available natively in Kustomer.

And if it didn’t, reply with #BPCares.” If the customer replies with #BPCares, the workflow automatically triggers an order lookup based on the phone number and troubleshoots if there was a delivery problem. Customer Service If you have general customer service questions and would like to be contacted, please fill out the form below and we will get back to you ASAP. - Michael Callahan, Head of Customer Care and Experience at Bulletproof 360Bulletproof is a nutritional and wellness brand with a mission to help people perform better, think faster, and live better.

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