Would-be travellers are being denied refunds from major Canadian airlines for trips cancelled by the carriers because of COVID-19.That wasn't the case until recently. Re: Aeromexico will steal your money and refuse to give it back. A consumer lawyer says carriers have a responsibility to offer refunds.Why many passengers grounded by COVID-19 aren't getting refunds for cancelled flights'We can't talk to him': Father's COVID-19 infection puts B.C. "We paid for a trip and they are the ones who cancelled….

Grounded passengers who spoke with CBC News are angry the airlines are keeping their money for trips not taken and services not delivered.

They said a refund was not an option. Pseudonyms will no longer be permitted.By submitting a comment, you accept that CBC has the right to reproduce and publish that comment in whole or in part, in any manner CBC chooses.

Now, anyone without travel insurance will only get a travel credit, good for 24 months. "They took my booking and my money at a time when it seemed really clear to me that they had to know the flight I paid for was going to be cancelled," Henderson said. We hope you'll join the conversation by posting to an open topic or starting a new one.To review the Tripadvisor Forums Posting Guidelines, please follow this link: We remove posts that do not follow our posting guidelines, and we reserve the right to remove any post for any reason.This is the version of our website addressed to speakers of Members who are extremely knowledgeable about this destination and answer travellers’ questions frequently.Aeromexico will steal your money and refuse to give it back. These things happen. They said a refund was not an option. Fine.

Re: Aeromexico will steal your money and refuse to give it back. "How can you say if I can't make it, I lose my money, but if you can't make it, I lose my money again? A variety of newsletters you'll love, delivered straight to you.To encourage thoughtful and respectful conversations, first and last names will appear with each submission to CBC/Radio-Canada's online communities (except in children and youth-oriented communities). If there is any problem at all, even if it's not your fault.
Well, I called back three weeks later to rebook it, and he said that I only had two days to rebook the NO ONE told me this when I talked to them originally. That was actually very helpful. The travel credits are good for 24 months after the original travel date. "Air Canada's website says the airline is issuing travel credits instead of refunds because "those cancellations that are caused by COVID-19 are beyond control. Read AeroMexico’s COVID-19 approach and policy.


If you wish to change your flight and already know what days you'd like to travel, please contact our Call Center..

"For now, it all comes down to money as the airlines try to stay afloat, said retired Air Canada executive John Gradek, who is now a faculty lecturer on airlines at McGill University in Montreal.Airlines have little to no revenue coming in, yet still have significant expenses to cover, he said. This is applicable as of July 1, 2021. ""This continues to be a very dynamic situation," the airline wrote in an email to Go Public.It says customers can get more information on the company's website.Dozens of people have contacted Go Public with similar complaints.

If you don't know what your plans are yet, please fill out the following form so you can receive an open ticket which is valid for a year from the issue date. They made it very clear I had up to ten months to rebook it at no charge except for any difference in the ticket price. WestJet and Air Canada have implemented the same policy.

"I think [travel credits] are considerably less valuable than what people paid with. Guests who cancel will have cancellation and refund options, and hosts can cancel without charge or impact to their Superhost status.

Request a refund which you will receive within 12 months of your request in the form of your original payment.

I'm out $1200 unless my bank agrees to reverse the charges.Okay, AM623, IAD-MEX does appear to have been cancelled on 2/13/14, o in FlightStats the status is "unknown" which in this case would indicate a cancellation.I can't find any bulletin regarding Feb 13's cancellations but here's one from the week earlier which outlines their policy - In the event that there is no availability on the class of serviced purchased, the corresponding fare difference will be calculated change fee will still be waived.Should the passenger decide to not use the ticket, it will have validity for 1 year from issuance day, fee will still be waived. Canadian airlines are telling grounded passengers without travel insurance they won't be getting a refund for flights cancelled because of COVID-19 — only travel credits. So, I called them to see how they were going to handle it. The same jerk answered the phone. AeroMexico flights paths and frequencies are severely limited until June 30. By not offering the cash back, the airlines are going to get unjustly enriched because of it, and I don't think that is what the law requires them to do in these circumstances," Orenstein said.To date, the federal government hasn't addressed financial support for airlines to deal with the impact of the COVID-19 pandemic.

Consumer lawyer Jeff Orenstein says airlines can't force travellers who want refunds to take credit, because businesses have a legal responsibility to refund customers in the same method they paid.


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