(6) Installation date comes – subcontractor is supposed to be at my house no later than 5. I sent an email to the VP of customer service and imagine that, I received a call back. (10) I call Exede to confirm they were crediting me for the 12 days I was out of internet. Big deal. VERY important, the quality of service will only be as good as the installation. First of all days after order this ridiculous service, my husband was charged 95 bucks that we were unaware of. Not only is their performance sub-par, they informed my 84 Year old Grandfather that he would have to climb out onto his 2nd story rooftop to remove a “vital piece of equipment” that they need returned. We also have an issue with direct tv for throwing my bank account around to third party people with out my permission. Michanel how do you sleep at night knowing you are ripping people off of there hard earn money. Was your bank able to help you? We had Exede internet installed about 2 months ago… Then drills a hole into dining room, instead of mounting a cable outlet he runs three feet of cable out and leaves it hanging out my wall and put the rubber cap on the whole. Half of the employees are partly stupid and dont know their butt from a whole in the ground , and when asked to provide us with the recorded conversation BC we know they’re in the wrong , we are hhung up on ! HughesNet plans often cost more even though you get a slower speed (25 Mbps) than you would with Viasat (which goes up to 100 Mbps).”. I have never in all of my years experienced service like this. At the same time if there is a technical issue that work order goes right back to that local retailer. Exede will come out to repair ‘their’ equipment and restore the service we are paying for ‘if’ we pay them $93. Yup, Viasat, Exede, and WildBlue are all the same satellite internet company. I wish would have never had them install this junk. I got a bundle with direct tv and excede internet when I moved to my rental house on 8 acres. The router connects to the modem with an ethernet cable, and broadcasts the Internet around your house as WiFi. They have scheduled techs to come out and repair the issue. Yup, satellite internet connects you to the internet, but it still comes with quite a few limitations like slower download speeds and small data caps. I have made them acutely aware that the very day my contract expires, they better have a tech be there to recover their equipment. Hell, you canât even watch videos on YouTube at the lowest quality without it taking 1 freakinâ hour to load a 10-minute video. (7) I constantly have to reconnect to the internet when I am online. Several of those time I left a message with voice mail.They NEVER called back. I opted to let them go and get another service. She kept insisting so I gave her 4 numbers but I am not happy with any of this. So, depending on where you live, you might have only a few Viasat internet speeds to choose fromâand you may not be able to choose a Liberty plan. Most people keep their service for longer than two and a half years, so the lifetime lease can save you some serious money. And to be honest if i had to choose not having internet or sign up with exede again i would rather not have internet. The customer service rep goes a step further to say I am being credited for the entire month – $70. Last month I don’t know what happened but I think I watched more movies than normal and I hit the 150gb in 15 days so rather than buy more data I decided to wait around decided to wait and see how badly my service would slow down. Save yourself the headache!! Reschedules. honestly if you have other options. We live in a rural area and options for internet are minimal. ), Anyone who can get DSL, cable, or fiber internet, Lower price per Mbps per month than HughesNet, Low data limit compared to DSL, cable, and fiber, Limited availability for cheaper Liberty plans. Way is the customer service so bad??? That is understandable. Wow “pops” angry much? – This filter blocks multicasting, which allows a single transmission to I have wasted much time waiting for this particular subcontractor. paying 70 a month for this internet and i dont even hit 1 meg speed 90% of the time. Fourth tech, replaced the same electrical part on the dish, tried to aim the dish and told us a tree was interferring, the dish needs to be moved and left. You honestly think people have time for that. Sometimes you just want to scream, why ,why why!! If you’ve never tried it, then you can’t comment on it. As for the equipment price, that depends on whether you choose a monthly lease or a lifetime lease. They are not upfront about their contract. Well good, for all to see…… do something about customer care. Speed its slower than the offer, internet drops and does not work. Upload has never been over 1.0 — most of the time about 0.6. This service is not for everyone. I WILL FILE A CLAIM AGAINST VIASAT. My husband signed us up thinking it was the only choice. I was promised something that a year later have still yet to see. The most recent issue was with paying a late payment online. A “Network Outage” that lasted 18 days cost me literally thousands in lost revenue for my company… this translates to severe lack of income for my family and children heading into winter. It’s like old dial-up and they expect time to pay to cancel. Internet requests – This filter blocks Internet requests from unknown Are there any hidden fees? They did send out a technician to pull it off for me. It’s going to take time for your signal to travel to a satellite sitting 22,200 miles above your house. It’s got a slew of plans available (depending on where you live), and it has higher speeds that often ring in at a lower price than the competition. for “free”. Then sent equipment charges to collections (all fraudulent I have documentation!!) It stated there was coverage. If you’re used to unlimited plans like what Comcast offers, you will be thoroughly disappointed with Excede and join the rest of us on this blog. Im half tempted to put a law suit on their asses. They said they couldnt remove it with out running a test. simultaneously reach specific recipients within your local network, Filter Internet NAT (Network Address Translator) Redirection for IPv4 (Internet Protocol version 4) Internet Only – This filter prevents a local computer from using a URL or Internet IPv4 address to access the local serverFilter IDENT (Port 113) – This filter keeps port 113 from being scanned by devices from the Internet. Costs $9.99 a month plus your monthly equipment fee and any other Viasat services. Sorry this isn’t a review, but this is the only place a could find where I could discuss about this without it being partially off topic. Summed up, here’s what you’ll need to do to cancel your Viasat service: Compared to cable or even DSL internet, satellite internet speeds and data caps aren’t that good. I was promised 1 year at the $100 price, and based on online reviews I dumped phone and internet for the unlimited package. go with another company. DO NOT GET EXEDE!!!! I paid top dollar for this service as I live in the country and companies who service my area are very limited. I have satellite internet service with this company,presently known as Viasat, but was formerly Wildblue, then Exede, through my Electric Cooperative. Also filed a complaint with Better Business, in Denver Co. I can’t wait for this to be over so I can move on to a better company. Had to pay $300 to get out of their contract for crappy service!!! I do not recommend this service to anyone. I am complaining to the Better Business Bureau and would encourage more people to do so. I love watching the wheel go round and round trying to get internet to connect……. Not happy, but content… I currently have something a little better, but close to their current Silver 25 plan (grandfathered in). So keep using those AOL CDs as DIY art installations. Customer service will not listen to what I am trying to tell them. With Viasat’s Unlimited plans, you technically get unlimited data, but that doesn’t mean you get unlimited high-speed data. Part of the disconnect process also required us to send back part of the satellite dish, the power cords/supply and modem. Spending over a year using our phones and tablets as mobile Hotspot for everything I finally cancelled. I will blast this company publicly for every infraction I receive from now on. I have more important things to do than call them every day to tell me they are working on it and nothing ever gets fixed. There is CentryLink available, but they were advertising lower data rates at higher prices. Their excuse was that they had to drive from Phoenix and weren’t even remotely apologetic. Viasatâs Liberty plans come with 12 to 50 GB of data. If I did have a choice for Internet in my area I would not have this service. I am sick of calling and being put on hold, Never have I been able to talk with anyone without a heavy accent so I can better understand and get my questions answered. PLEASE DO NOT GO THROUGH THE TORMENT. But competition is good so we will see how it all shakes out. regarding satellite internet ? Now this all in my area, some area’s might be different. But even with those high-speed plans, Viasatâs still not a great option if youâre a gamer. Here are a few more details you should know: Exede internet is hands down the worst internet service provider I have ever acquired. Then the 17 megabyte download speed won’t even run good video on my phone. Firmware Version They have prepared various excuses for when you call that are meant to blame anyone, including you as the customer, or the weather, or all users in your area cumulatively, etc. One Viasat customer noted they were charged for both WildBlue and Exede service back in the day. We tried about 2 other times and couldnât even get the movie to completely download because the 12 Mbps would be completed before it was done. You can learn more about our site and privacy policy here. To cancel your Viasat service, call the special customer service cancellation line at 1-855-463-9333 to tell them you want to cancel your service, return any leased equipment (TRIA and modem), and pay your early termination fee. Data effective 10/26/20. Just like with everything else satellite internet, Viasat speeds vary depending on where you live. One week later,April 17,2020, I received another email reminding me I have to pay my bill…what bill? So this is a warning to everyone think twice before you get this service, they are crooks bc they know they got everything back , they know they were wrong and to take that money from two people who live on a fixed income show a lot about them. Next move, I will make sure of internet providers before I sign on a dotted line. Commercial is a joke. So sad at the amount of ppl they’ve screwed over ! DO NOT USE EXCEDE OR VIASAT FOR YOUR INTERNET! Here is the story step by step of the hell this god awful company has put us thru, they’re ALL ABOUT MONEY AND COULDN’T CARE LESS ABOUT ANY CUSTOMER. It seems to me that you shouldn’t have to pay for top tier/new satellite to get decent service. They tell you if you terminate for cause you don’t have to pay the early termination fee. Figured we are good to go. That leaves satellite internet at a huge disadvantage, since it has slow download and upload speeds, plus high latency when compared to DSL, cable, and fiber internet. Iâm 135 miles from Dallas. As I read what you wrote you seem to be “guessing” that it would be bad? sticker, Password = Admin password from the gateway’s sticker, Confirm Password = Type the password again. Join me up for the class action suit. In fact, all of Viasat’s plans cap out at a slow 3 Mbps upload speed. Your an employee typing something about a shity company that suck the money from people. THEY SUCK. DON’T THINK WE ARE GOING WITH VIA SAT AT OUR HOME. I’m now searching for something other than satellite -no wired services out here – there is one reflecting microwave I am going to check out…??? I was promised a certain quality and was never told about the Data Cap. ?????? What a joke if like this Internet bs. I have been a subscriber for well over two years. If you have cable internet in your area then I recommend you use it as there are no data caps. Weâre listening . Recently signed up and didn’t even take me 2 months to cancel service. AT&T is a very dependable provider. between the router and the remote network, Interface – Select the location of the Destination LAN IP address. I hate Exede, I’ve wasted a lot of money dealing with them. Log in to the router again with the admin username and password. * For the first 3 months. So unless you’re set with HughesNet’s low-data-cap plans, Viasat is often the better deal. Your ISP maintains a list of third-party equipment compatible with their service. If you game, you may experience delays. They were only happy to take as much money as they could from me and not worry if I was happy or not. It slowed a tiny bit but not enough for me to buy more data. I had tried to work it out with exede but they said they didnt care.. This company is absolute garbage, I only had the service for 2 months, the install was a joke, left mud, Concrete, zip ties, and pieces of wire in my grass and didn’t even bury the wire that went into my house. First tech refused to touch the dish, he replace a cable inside my house. However, it is impossible to use the same dish for both services. I have lawyer friends that would gladly love to take you down. this necessitated cancelling my card on file w/ them to protect my money they continually attempted to debit during the outage. Here are some FAQ I have seen that I have issue with….. Exede is the absolute worst option out there is on the market. They have not once ever sent a tech to my location to check their initial install, nor have they tried to eliminate any problems or improve the situation. Proceeded to do the work anyway. They are so unprofessional and if you call customer service to complain about the quality of the internet, they threaten you with astronomical fees in the event you try to cancel. Was not told that price was 100.00 only for three months. We were on the lowest (20G/mo) plan, and I’m certainly not entirely blaming Exede for us burning through data, but the phantom data usage raised a red flag. “I ran an Internet speed test and it says I have 0.23 mbps download speeds. (11) A few days later, I receive an email saying my account was charged $166.00. – The version number of the current software, Internet MAC Address I had trouble a couple months ago. after you broke your side of that same contract? Viasat Liberty plan availability is limited. So my fiance I an live out in the ‘sticks’ where finding internet providers seems next to impossible. Some people change their routers and the problem is gone. I am so sick of calling these Jacks! These people are crazy. $210 + equipment. Ive been using my tmobile hotspot from my phone which is way faster and at that im still getting an email from exede telling me ive already used up all my data in less than a week might i add. If you don’t have problems then great, if you do, bend over. 4:59, the subcontractor calls and said it would be dark before she could get here, could she come Saturday morning. now im around 120 a month for internet. This service is THE WORST. I just couldn’t watch anymore Netflix etc till the new month started. They told me that they needed the modem, cables and the little box up on the dish that they put up so I would have an equipment charge. I just couldn’t watch anymore Netflix etc till the new month started. Come to find out, they hooked my service up at the address I moved from and they took my money (they are good at that). Currently, the Liberty plan satellite beams are almost all fullâonly two beams are opening and accepting new customers. The Unlimited Silver 25 is a good pick for anyone who wants a hefty internet plan without giving away your left kidney. They did not live up to the contract by delivering enough speed for basic internet search. I can honestly say that I have never had this level of service from any other company. Date of installation is scheduled. Yee-owch. I am trying to make heads or tails from these reviews. Make sure you’ve finished up any tasks that require internet before you call! So I am stuck with the suck vest, so the question is does Viasat suck less than what I have. Rental equipment prices are $5 per month for Viasat’s modem/router or $14.99 per month for HughesNet’s modem/router. Terrible service….they donât show up for appointments….then the representatives offer discounts that are not reflected in their billing…then when you try to get to the botttom of that…you get even more of a run around….worst company Iâve ever had to deal with. Viasat brings speed to satellite internetâbut it still comes at a high price. Spent over an hour on the phone with 2 different supervisors. Here’s what we generally think each Viasat plan is best for, and we’ve got a couple more recommended plans below. Then when your speed drops below .5 and tech support is worse than atrocious, biggest reason I cancelled, they charge you early termination anyway. On his service slip it was written “customer equipment good recommend do not roll on this call”. The first 6 months, or so, I was on the phone with them monthly trying to determine what was going on with the way they counted usage, returning equipment that failed once, and finally just concluding it wasnât worth my time and aggravation to continue the monthly inquires. Just face it! And no “pops” I’ve don’t work for exede nor have any affiliation with them either. I called customer service. (Now this problem occurs with subcontractor, not necessarily Exede. So we said okay & the sales representative told us everything we wanted to hear, they told us 70$ for the plan we were getting which was 12 gigs of data ( who wants data based Internet?! ) They promise all this crap & have nothing to show for it. destination LAN IP address, Gateway – Type the IP address of the I agreed to use this service because I moved to a very rural area and had no other options for decent internet. If you run out of your internet allotment in any way (even though it is advertised as unlimited,) they then “prioritize” your internet to excruciatingly slow speeds thus rendering your wifi practically non existent. We called the day our time reset and they still tried to say it was because our data package was the lowest. Viasat also joins multiple ISPs in the US who have opened their Wi-Fi hotspots to any and all who need them. But i do believe they have great service…. $224 My not be much to you, but it is to me and my family. With its improved speeds, data, and plan structure, we've made it our top pick for satellite internet. I told them they were welcome to come get it because they put it on the second story. I called “customer service” and there is nothing they can do for me until the next available tech can come here Monday or Tuesday. While I used Exede for my mountain home for 3 years and when I called to disconnect they basically begged me to stay. They had no trouble pulling the money from my account for the buy out, or getting the equipment back. There service is terrible. (9) Saturday morning – nothing. But I notice the subcontractor removed an old “Dish” satellite off my house, and took it. Now I hit the roof. Unless Exede is your absolute only option I would STAY AWAY! I agree with every one else. There is nothing else here either. Today is the day, I chose the 8-11 a.m. window. TimeZone – Setting the router’s operating time zone. I had the service for two months and it would give me .5megs for the download when you ran out. Where did any of you order your system from A Local Full Service Retailer that runs a local business in your community and helps support the local economy or did you order through an 800# or an online portal some where, When you actually order your system from a local retailer and not through the 800#’s of the world or some on line portal. This is the worse customer service ever! Why we picked it: The Unlimited Gold 50 plan comes with a happy medium for price. My next appointment is Saturday, 02/10/18 between 11 and 2:00. There should be a class action suet again this company. We just signed up with Viastat and are extremely disappointed with the service and the install. Yikes. We want out and we are not paying you any cancellation fees. Cynthiana, Kentucky. A satellite internet provider that doesnât require contracts. No matter which plan you choose, youâll want to watch out for Viasatâs three-month price hike. Viasat automatically adjusts video resolution to reduce the amount of data you use. I’m having the same issues. BE VERY CAREFUL AND DO NOT USE EXEDE. I was told I was good till May 8,2020 so much for trust and dependability. sign me up for a class action law suit!!!!! This is the best configuration for making changes. Theft. Nothing sir! I have run it multiple times and the highest I got is 0.38 mbps.”2. . They want me to return some piece from the actual sat dish? "The router looks so clean and beautiful," wrote a Reddit user called "bigskyreleaf," who shared a photo of the new box.
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