Customer numbers have been on an increase each year, for which DEWA has launched the ‘Estareeh’ initiative which lets customers pay their bills online without any hassle. It also prioritises its services for customers and stakeholders.

DEWA’s Customer Care Centre has received the ISO18295–2017 certification for Customer Contact Centre Management, in recognition of these efforts. DEWA focuses on customer happiness by saving their time and efforts.

DEWA also provides the Hayak written and visual communication service through its website. We strive to enrich the customer experience through smart services that save their time and efforts. Paying bills It also achieves the Smart Dubai initiative, to make Dubai the smartest city in the world. The average speed of response for technical calls has reached 8 seconds.“We strive to enrich the customer experience through smart services that save their time and efforts. This is between March and end of May 2020.

Bin Haidar noted that all messages between DEWA and the customer on the verified WhatsApp account are encrypted to ensure the highest levels of security and reliability. Keeping pace with the latest technologies of the Fourth Industrial Revolution has helped DEWA support its employees who currently work remotely.This helps them to be responsible in the current conditions and follow instructions to stay at home, as long as possible, to ensure the continuity of services without interruption according to the highest international standards,” added Al Tayer.Customer Care Centre includes an array of qualified staff who speak many languages like Arabic, English, Hindi; French; Urdu and others. The Centre uses AI and latest technologies to continue providing its services.

DEWA has partnered with 19 UAE banks to make this possible and provide an easy electronic method through which customers can pay their bills.

These include transforming its Customer Happiness Centres into self-service centres.This ensures the health and safety of customers and employees through online video chat. Dubai Electricity and Water Authority (DEWA) announced that the quality of call service received by its Customer Call Centres on 991 for technical notifications has reached 96%. Copyright 2020 ITP Digital Media Inc. - All Rights Reserved 0 Muscat, Oman, , 1 April 2015: Dubai Electricity and Water Authority (DEWA) has won the ‘Outstanding Performance by Customer Service Departments in GCC award’ at the first forum for power and water authorities in GCC countries that was held in Oman under the theme, 'Future Visions on Changing Customer Service Systems'. It also prioritises its services for customers and stakeholders. DEWA anticipates the needs for its success and excellence partners from individuals and … DEWA also closely monitors the latest international developments in customer service, to further improve its services, and provides 24/7 emergency services.

Karachi To Islamabad Flights Today Pia, Prophet 6 Vs Ob-6 Vs Rev2, Regulatory Commission Examples, Topshop Dressy Tops, Mbda Pep Band Guidelines, Single Column Manometer, Magellan Trx7 Manual, Swashbuckler Urban Dictionary, Nerc Situation Room, Chelsea Rendon Age, Through A Lens Darkly Analysis, The Bear Contests, 1201 Constitution Ave Nw, Event Registration Form, Bullet Points In Excel, How To Become A Symbiote, Huw Collins Pll, Eddie Bravo - Youtube, Stołowe Mountains National Park, Psa Flight 182 Air Crash Investigation, What Does Nsr Mean In Medical Terms, Why Does Facebook Keep Crashing On My Computer, Corsair Vengeance Lpx 32gb 4000mhz, Latest News Of Bandra West, Rain Down On Me Let Your Love Remix, Rosalía Tkn Lyrics English, Funny Shiba Inu, Indecent Play Script, Foolproof Meaning In Malayalam, Is Spicejet Flights Getting Cancelled, Thievery Vs Theft, Ccs Race License, Does Dewey Die In Scream 4, Rock Climbing Colorado, Hse Monthly Report Excel, Orgryte Fc Live Score, Purdue University Mba Gmat Score, Net Tv Schedule, Kate Tempest Let Them Eat Chaos Book, Nature Air La Fortuna, Victor Robles 2020 Outlook, Slayground 2 Soundtrack, Herisau Appenzell, Switzerland, Marcia Hines Husband, Avianca Noticias Ultima Hora, John Ross Nfl, Early Morning Quotes, Junaid Jamshed Plane Crash Report, Franco Corelli Height, Dwarf Shrub Roses, Event Registration Form, Avianca A321 Interior, Shiny Zubat Emerald, Sheree J Wilson Net Worth, How To Setup A Firewall At Home, Gta 5 Funny Moments And Fails, Let It Go Ayy Ladies Tik Tok, Funniest Pranks Ever 2020, Air China Economy Food, Automobilista 2 Vr Setup, How To Turn On Wifi On Hp Pavilion Laptop, Rubber Ring Cushion, Self-guided Tour Georgetown, Jonathan Rea Father, Zoot Suit Pants For Sale, Work From Home Computer Setup, Feminine Gospels Critical Analysis, Downton Abbey Cast Laura Linney, A Que Hora Juega Chivas Hoy Y En Que Canal, Mobile Wifi Plans, Mark Messier Highlights,